Terms of Service

CSGOPremier.com is a competitive gaming platform that provides matchmaking services, ranking systems, and community features. We offer both free and premium tiers with varying levels of access to features and services.

Our platform is provided for entertainment purposes only. We are not affiliated with or endorsed by Valve Corporation.

• You may only create and maintain one account per person
• You are responsible for maintaining the security of your account credentials
• You must provide accurate information when creating your account
• You may not share, sell, or transfer your account to another person
• Creating or using alternate accounts is prohibited and may result in permanent bans
• If you link a Steam account, you represent that you own and have authority over that account

Our inventory system provides a custom cosmetic experience exclusively for use on CSGOPremier.com servers. While items may visually resemble items from Counter-Strike, they are entirely separate digital assets that exist only within our platform.

By using our inventory system, you acknowledge and agree that you understand the nature of these virtual items and that you have no expectation of ownership, transferability, or real-world value.

PremierPoints ("PP") is a virtual, in-platform credit used exclusively on CSGOPremier.com to acquire virtual items from the Armory and other in-platform features. PP is:

• Not a currency. PP has no legal tender status, no independent monetary value, and is not backed by any asset.
• Non-refundable. PP credited to your wallet (whether earned through gameplay, granted as a reward, or received from a PP purchase including any bonus) cannot be refunded, returned, or exchanged for real-world currency under any circumstances.
• Non-transferable. PP is tied to your account and cannot be moved, sold, or gifted to another user.
• Not cashable. There is no mechanism, now or in the future, by which PP can be withdrawn or converted to real-world money. The quick-sell feature (where applicable) converts items to PP at rates determined by us — not to real currency.
• Earned through play or purchased.PP is granted from in-game achievements (missions, season pass, rating rewards), from tournament prizes, and can be purchased directly — see the PP Purchases section below. A purchase grants a limited, revocable, non-transferable licence to use PP within the platform; it does not create ownership of any asset.
• Subject to adjustment and forfeiture. We may adjust conversion rates, bonus tiers, pricing, and quick-sell percentages at any time. PP already credited to your wallet retains the amount that was granted, but future grants may use different rates. Balances may be frozen, clawed back, or forfeited in cases of fraud, chargebacks, bans, or Terms violations.
• Not gambling. Because PP cannot be cashed out and has no real-world value, the acquisition and spending of PP — including through randomized systems such as crate opening — does not constitute gambling under applicable law.

• All prices are listed in EUR (Euro)
• Premium subscriptions are time-based; whole unused days may only be transferred through the official gifting feature
• PremierPoints, virtual items, skins, and cases have no real-world monetary value
• Virtual items and PP cannot be exchanged, traded, or sold for real currency
• You are responsible for any fees charged by your payment provider
• Fraudulent transactions will result in immediate account termination
• You must be at least 18 years old to make any purchase

Initiating a chargeback, payment reversal, or dispute with your bank, card issuer, or payment provider in connection with any transaction on CSGOPremier.com constitutes a material breach of these Terms. In the event of a chargeback:

• Your account will be immediately and permanently banned
• Any PP, premium time, and inventory items on your account will be forfeited
• Any PP or items previously granted from the disputed payment will be revoked
• We reserve the right to pursue recovery of fees and administrative costs

If you believe a transaction was made in error or without your authorization, you must contact us directly before initiating a dispute with your payment provider.

• We run skill-based competitions — including the Weekly Cash Ladder and tournaments — that may award real-money (EUR) prizes, PremierPoints, or both.
• All cash prizes are funded by us from the platform budget. There is no entry fee, buy-in, stake, wager, or pooling of player money to enter or to fund the prize pool.
• Standings are determined by in-game performance. Final placements are taken at the end of each competition period and are subject to review and verification before any payout is made.
• Appearing on a live leaderboard or provisional standing does not entitle you to a prize. No prize is owed until placements have been reviewed, verified, and approved by us.
• Prizes are personal to the winning account holder, non-transferable, and carry no guaranteed cash-equivalent or substitute unless we choose to offer one.

We reserve the right, at our sole discretion, to review, delay, reduce, withhold, revoke, or refuse any prize — in whole or in part — where we reasonably believe a player has engaged in or benefited from:

• cheating, hacking, exploits, or unauthorized third-party software;
• smurfing, boosting, account sharing, or playing across multiple accounts;
• win-trading, collusion, match-fixing, or deliberately losing ("sandbagging") to manipulate ratings or standings;
• any violation of these Terms, our competition rules, or fair-play expectations;
• fraud, chargebacks, or providing false, incomplete, or unverifiable identity or payout information;
• an account that is banned, suspended, or under investigation at the time of review or payout.

Where a player is disqualified, the affected placement and prize pass to the next eligible player at our discretion. Our determinations on eligibility, standings, abuse, and payouts are final. These rights are in addition to, and do not limit, our enforcement and ban rights set out elsewhere in these Terms.

These competitions are games of skill, not games of chance. Outcomes are determined by player performance rather than a randomizing element, and require no stake or wager from participants. Because prizes are funded by the platform and no player money is pooled or put at risk, participation does not constitute a lottery, betting, or a game of chance under applicable law.

• To receive a cash prize you must be at least 18 years old (or have the verifiable consent of a parent or legal guardian where permitted), hold an account in good standing, and provide accurate identity and payout details.
• We may require identity verification (KYC) and proof of eligibility before releasing any cash prize, and may withhold payment until verification is complete. We may decline to pay where verification fails or where payment would be unlawful.
• You are responsible for any taxes arising from a prize. Where required by law, we may withhold, deduct, or report amounts — including any applicable gaming tax — to the relevant authorities.
• Prizes are void where prohibited and may be unavailable in certain jurisdictions.

When you buy PP, you acquire a limited, revocable, non-transferable licence to use the credited PremierPoints within CSGOPremier.com. You do not acquire ownership of any asset, currency, or property.

Specifically, by buying PP you acknowledge and agree that:

• PP has no monetary value outside the platform
• PP cannot be exchanged for goods or services outside of CSGOPremier.com
• PP cannot be cashed out, withdrawn, or converted to real currency, ever
• Bonus tier multipliers are promotional and may change at any time
• The PP amount granted is snapshotted at the moment of payment and will not change even if tier rates are subsequently modified
• The displayed price includes VAT where applicable
• You must be 18 years or older to buy PP

All PP purchases are final and non-refundable. No refund will be issued for any reason, including but not limited to: dissatisfaction with the items or PP received, changes to the Armory catalog or pricing, account bans, chargebacks, accidental purchases, or purchases exceeding what you intended.

Purchases made by minors, by users without payment-method authorization, or by users misrepresenting their identity are void, and the account will be terminated without refund.

Under EU consumer protection law (specifically Directive 2011/83/EU on Consumer Rights), consumers ordinarily have a 14-day right of withdrawal from contracts concluded online. However, this right does not apply to contracts for the supply of digital content that is not supplied on a tangible medium if performance has begun with the consumer's prior express consent and acknowledgment that the consumer thereby loses the right of withdrawal.

By completing a PP purchase on CSGOPremier.com, you:

• Expressly consent to the immediate supply of the purchased PremierPoints, before the end of the 14-day withdrawal period
• Expressly acknowledge that by consenting to immediate performance, you lose your right of withdrawal under Article 16(m) of Directive 2011/83/EU once the PremierPoints have been credited to your account
• Acknowledge that the Armory, crate opening, and all other mechanisms that spend PP produce immediate, non-reversible digital grants that cannot be "returned"

You will be asked to confirm this waiver before completing your purchase. This waiver applies only to the PP purchase flow; it does not affect any statutory rights you may have that cannot be waived by contract.

The Armory is a rotating in-platform shop where users can spend PP on a personalized selection of virtual items. By using the Armory, you acknowledge and agree that:

• Each user's Armory catalog is personalizedand generated deterministically based on the user account and the current rotation period. Different users will see different catalogs.
• The catalog rotates every twelve (12) hours on a global clock. Items present in the previous rotation may not reappear in subsequent rotations. We do not guarantee that any specific item will ever appear in a user's catalog.
• Each slot in the catalog can only be purchased once per rotation. After purchase, the slot is marked as sold and cannot be purchased again until the next rotation.
• For items with wear/float values, the wear and float of each slot are rolled randomly at the moment the catalog is generated and are final. The rolled values cannot be re-rolled, replaced, or refunded.
• PP prices shown in the Armory are snapshotted at catalog generation time. Even if the underlying market pricing changes during a rotation, the displayed price is what you will be charged on purchase.
• Armory purchases are final. All Armory transactions are non-reversible and non-refundable once completed.
• We reserve the right to exclude items from the Armory pool, modify the catalog composition, change the rotation cadence, or remove the Armory feature entirely at any time without notice.

Virtual crates ("cases") are randomized containers that, when opened, produce a single randomly-selected virtual item from a predefined pool. By opening a crate, you acknowledge and agree that:

• The outcome of each crate opening is random and final. Once a crate is opened, the result cannot be re-rolled, reversed, undone, or refunded.
• Each crate can only be opened once. After opening, the crate is consumed and replaced in your inventory with the dropped item.
• Neither the crate nor the item dropped has any real-world monetary value. The randomized nature of the crate does not constitute gambling because PP, crates, and items cannot be cashed out or converted to real currency.
• Drop probabilities are determined at our sole discretion and may change at any time. We do not guarantee any specific item or rarity will ever drop from a crate.
• The wear, float, and any other randomized attributes of dropped items are rolled at the moment of opening and are final.
• Items dropped from crates inherit their equip-eligibility status (see "Item Equipping" below) from the crate they came from.

Whether an item can be equipped in-game depends on how the item was acquired. This eligibility is determined at the time of grant and does not retroactively change. Specifically:

• Items purchased from the Armory with PP, received as an item in a donation grant, or received as a welcome-crate drop are unlockedand may be equipped regardless of subscription tier.
• Items received from standard platform mechanics (crate drops, mission rewards, season pass rewards, rating rewards, tournament prizes, admin grants) require an active Premium Pro subscription to equip in-game.
• Items synced from your Steam inventory require an active Premium (Basic or Pro) subscription to equip in-game and are not part of the CSGOPremier economy.
• We reserve the right to modify equip-eligibility rules for future grants at any time. Items already granted retain the eligibility they had at mint time.

Some items can be quick-sold back to the platform in exchange for PP. The quick-sell rate is set by us at our sole discretion and varies based on how the item was acquired. By quick-selling an item, you acknowledge and agree that:

• Quick-sell rates are a fraction of an item's internal PP reference price and are not intended to reflect real-world market value.
• Different items have different quick-sell rates — including zero, which means the item cannot be sold at all. Some items are explicitly non-sellable by design (for example, welcome gifts or keepsake items).
• The quick-sell rate of an item is snapshotted at mint time and does not change if we later adjust default rates for new grants.
• Quick-selling is final. Once an item has been quick-sold, it cannot be recovered or un-sold.
• PP received from quick-selling is not a refund. It is an internal conversion from one virtual asset to another, neither of which has real-world value.
• We reserve the right to adjust quick-sell rates for future grants, suspend the quick-sell feature, or change which items are eligible at any time.

By using our services, you agree not to:

• Use cheats, hacks, exploits, or any unauthorized third-party software
• Use macros, scripts, automation tools, or any software that simulates input or otherwise gives an unfair advantage
• Interfere with or disrupt the service or servers
• Harass, threaten, or abuse other users
• Use offensive, discriminatory, or inappropriate usernames or content
• Attempt to circumvent bans or restrictions
• Impersonate staff members or other users
• Engage in any illegal activities through our platform

Your activity is subject to monitoring for fair play enforcement. By using our services, you consent to this monitoring.

• It is your responsibility to maintain a clean record on your account and on any account associated with you, including any linked Steam or game account.
• We may suspend or permanently ban any account where we determine that the holder is or has been affiliated with cheats, cheat software, cheat providers or sellers, or cheating communities or groups.
• This includes related or alternate accounts that, on the balance of probabilities, belong to you and are connected to cheating — even if the cheating did not occur on CSGOPremier.com.

• If we detect evidence of cheating anywhere in your account's history — including older or previously-played games on your linked Steam or game accounts (for example VAC bans, game bans, Overwatch bans, or third-party anti-cheat detections) — we may suspend or permanently ban your account, regardless of when the cheating occurred or how it is discovered.
• The absence of a public ban does not guarantee a clean record. We may act on any credible evidence of cheating or cheat affiliation.

If you are banned, suspended, or blacklisted on any other related CS:GO/CS2 platform, service, league, or anti-cheat for cheating or related misconduct, we reserve the right to suspend or ban your CSGOPremier.com account, whether or not the conduct occurred on our platform.

Bans under this section follow the no-refund and forfeiture rules set out in the Bans & Enforcement section below.

Stream sniping — the act of watching another player's live stream to gain an unfair competitive advantage — is strictly prohibited on CSGOPremier.com. This includes using a stream to learn an opponent's position, economy, strategy, or any other in-game information that would not otherwise be available to you.

To help protect yourself from stream sniping, we strongly recommend that streamers add at least a 1-minute delay to their broadcast during competitive matches, particularly during tournaments and high-stakes games. While we take stream sniping reports seriously, adding a delay is the single most effective measure a streamer can take to prevent it.

For us to act on a stream sniping report, we require evidence beyond reasonable doubt. Stream sniping is inherently difficult to prove, and we will not issue penalties based on suspicion, coincidence, or inconclusive evidence alone. Examples of evidence that may meet this standard include:

• Screenshots or recordings showing the accused player has the victim's stream open during the match
• Chat logs, Discord messages, or social media posts where the accused admits to watching the stream during the match
• Repeated, statistically improbable reactions to information only visible on the stream (e.g., consistently pre-aiming positions that were only called out on stream, not in-game)
• Evidence of the accused player joining or leaving lobbies in direct correlation with the streamer going live or offline

Reports that consist only of "they knew where I was" or similar in-game suspicions without supporting evidence will not result in enforcement action. We encourage streamers to take preventive measures (such as stream delay) rather than relying solely on post-match reports.

• We reserve the right to suspend or terminate accounts at our sole discretion
• Bans may be temporary or permanent depending on the severity of the violation
• We are not obligated to provide specific reasons for enforcement actions
• Appeals may be submitted but are not guaranteed to be reviewed or granted
• No refunds will be issued for banned accounts, regardless of remaining premium time, unspent PremierPoints, or inventory items
• Upon a ban or suspension, any PremierPoints balance, premium subscription time, and inventory items on the account may be forfeited in full
• Attempting to evade bans will result in further enforcement actions

• We do not guarantee uninterrupted or error-free service
• Scheduled or emergency maintenance may occur at any time
• We may modify, suspend, or discontinue any part of the service without notice
• We are not liable for any data loss, including match history, statistics, or inventory items
• Features and pricing may change at any time

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of the service after any changes constitutes acceptance of the new terms.

It is your responsibility to review these terms periodically.